5 Ways to Listen Better - Julian Treasure

Julian explains some of the reasons why listening is important, why our listening skills are getting worse and how we can practice better listening.




Debate Dialogue

Win-Lose

Trying to beat “the other side”

Win-Win

Learning together to clarify mutual understanding and harmony. Open to admitting mistakes

Indifference

Not concerned about the feelings
and needs of “the other side”

Empathetic

Sensitive and caring for the needs
and feelings of all the participants

Selfish

Looking to help oneself

Caring

Looking to help all the participants